Terms & Conditions

TERMS & CONDITIONS

PRODUCTS

Due to limitations in photography and natural light settings, actual product colors might vary a little bit from what it appears in the photographs.

PRIVACY
The JoeyCare team is committed to protecting your privacy. We will protect email addresses, residential addresses, and payment information from correspondence we receive. We do not disclose any information without our customer’s permission. We use the information we collect for the following purposes: products and services provision, billing, identification and authentication, services improvement, and communication.

SECURITY
The security of your personal information is important to us. When you enter sensitive information, such as a credit card details during the process of check out, we encrypt the information using a secure socket technology (ssl). Whilst we strive to use commercially acceptable means to protect your personal information through our 100% secure website, no method of transaction over the internet world is 100% safe. Therefore, while we strive to keep your information as private as possible, we cannot guarantee there is absolute security over the internet.

Cash on Delivery (COD) — India Only:

  • We offer free shipping for all prepaid orders within India.
  • Orders placed using Cash on Delivery (COD) will incur a non-refundable flat fee of up to ₹100 per transaction, in addition to the total invoice amount.
  • COD orders require full payment (including the flat fee) to the courier partner before opening the parcel. The delivery partner is not authorized to handle returns or exchanges at the time of delivery.
  • All returns or exchanges for COD orders will be processed strictly as per our return policy.
  • While COD is available in most pin codes, there may be limitations based on our courier partner’s serviceability. If COD is not available for your location, we will inform you as soon as possible.
  • Joeycare reserves the right to modify, withdraw, or change any part of this policy at any time as necessary. Processing, fulfillment, or cancellation of COD orders will always remain at the sole discretion of Joeycare to prevent unauthorized access or misuse of this facility.


Any questions, concerns or requests, please contact connect@joeycare.in