Shipping & Delivery Policy

Standard Delivery (Within India):

• Our standard delivery timeline is 5–7 working days from order confirmation.
• Your order may be split into multiple shipments based on product availability and to help reduce delivery time.

International Shipping:

• For orders outside India, please email us at connect@joeycare.in with the subject line “International Shipping.”
• Our team will assist you with shipping options and rates.
• Please note, international shipping charges will apply.

Cash on Delivery (COD) — India Only:

• We offer free shipping for all prepaid orders within India.
• Orders placed using Cash on Delivery (COD) will incur a non-refundable flat fee of ₹50 per transaction, in addition to the total invoice amount.
• COD orders require full payment (including the flat fee) to the courier partner before opening the parcel. The delivery partner is not authorized to handle returns or exchanges at the time of delivery.
• All returns or exchanges for COD orders will be processed strictly as per our return policy.
• While COD is available in most pin codes, there may be limitations based on our courier partner’s serviceability. If COD is not available for your location, we will inform you as soon as possible.
• Joeycare reserves the right to modify, withdraw, or change any part of this policy at any time as necessary. Processing, fulfillment, or cancellation of COD orders will always remain at the sole discretion of Joeycare to prevent unauthorized access or misuse of this facility.

If you have any questions or need further assistance, please feel free to reach out to us at connect@joeycare.in.

Country of Origin

India

Manufactured and packed by

Joeycare

Customer care Address

11/12 Kuntal Kunj, RHB Rd, Mulund West, Mumbai, Maharashtra 400080

Email

info@joeycare.in

Phone

+91 9819929523

Hand wash separately the first time. Can machine wash on gentle cycle subsequently

At Joeycare, we stand behind the products we make. If you are not satisfied with the quality of your order, have received an incomplete or incorrect item, or believe your product is defective, please contact us — we’ll do our best to make things right.

In case of a return, you may choose any other item of the same value or higher (by paying the difference). Refunds are offered only in cases of verified manufacturing defects.

Eligibility for Replacement/Return

1. You must inform us within 48 hours of receipt and return the item within 7 days.
2. The item must be unused, with labels and original packaging intact.
3. Only one return/exchange is allowed per order.
4. If the new item is of lower value, you will receive store credit for the difference.
5. If the new item is of higher value, we will send you a payment link for the balance amount (COD is not available for exchanges).
6. For faster exchanges, you may place a fresh order and mark the original item for return.
7. Damaged or used items will not be accepted.

Please note, replacements/returns are not accepted if:

• The return request is made outside the specified time frame.
• The product is made-to-order or personalized.

Return Process

• Email us at connect@joeycare.in within 48 hours of receiving your product.
• Include your order number, a description of the issue, and a clear photo.
• Retain the original invoice and tags.
• Our team will get back to you within 1–2 business days.

Once your request is approved, you will need to self-ship the product to the following address:

Joeycare, 11/12, Kuntal Kunj, RHB Road, Mulund West, Mumbai - 400080.

A nominal shipping fee may be charged on a case-to-case basis for re-shipment of the exchanged product.

For any further questions or clarifications, please feel free to contact us at connect@joeycare.in.